Monday - Friday: 9 AM - 6 PM
Saturday: 10 AM - 4 PM
Sunday: Closed
Find answers to common questions or get in touch with our support team
Click on the "Join Now" button on the top right of any page, fill in your details, and verify your email address to create your account.
Click on the "Login" button, then select "Forgot Password." Enter your registered email address, and we'll send you a password reset link.
This might happen if your payment hasn't been processed or there's a technical issue. Please contact our support team with your registered email address.
We accept credit/debit cards, net banking, UPI, and popular digital wallets like Paytm, Google Pay, and PhonePe.
Don't worry! In most cases, the amount will be refunded automatically within 7-10 business days. If not, please contact us with your transaction details.
We offer a 7-day refund policy for most courses if you haven't accessed more than 20% of the course content. Please check our refund policy for details.
You'll have access to your purchased courses for one year from the date of purchase, or until the exam date (whichever is later).
Yes! Our platform is mobile-responsive and works on smartphones and tablets. We also have a mobile app available for download.
Most study materials can be downloaded from the course dashboard. Look for the download icon next to each resource.
We recommend using the latest versions of Chrome, Firefox, Safari, or Edge with a stable internet connection. For the best experience, ensure JavaScript is enabled.
Try clearing your browser cache, check your internet connection, or try using a different browser. If problems persist, contact our support team.
Try closing other tabs/applications, ensure you have a stable internet connection, or try accessing during non-peak hours.
After logging in, go to the "Mock Tests" section, select your desired test, and click "Start Test." Ensure you have a stable internet connection before beginning.
If you were disconnected during a test, you may be able to resume where you left off depending on the test settings. Check your test dashboard or contact support.
After completing a test, you can view detailed results with explanations in your "Test History" section. You'll see your score, time taken, and areas for improvement.
Can't find what you're looking for? Our support team is here to help you.
Chat with our support agents in real-time (available during business hours)
For specific issues, you can submit a support ticket and we'll get back to you as soon as possible.
Our support team is available to help you with any questions.
Elite Chauraha, Jhansi, 284001
+91-8800546254
contact@postalprepacademy.in
